/ Quality Assurance Policy

The objectives which underpin the policy are:

1. To develop a full understanding of the needs of our customers.
2. To work in partnership with clients, customers, suppliers and
    sub-contractors to provide the right quality work and service,
    first time.
3. To actively seek customer feedback and to use this as a format
    for continuous assessment and improvement.
4. To develop the potential of our employees to ensure all members
    of staff are capable of undertaking the work required in a safe and
    responsible manner, in accordance with the Gibber’s Health
    & Safety, Equality and Environmental policies.

Achievement of these policy aims involves all staff, who are individually responsible for the quality of their work, resulting in a continually improving working environment for all.

Gibber is fully committed to delivering the objectives of this quality policy statement within all its activities and work undertaken by the company.

Gibber is fully committed to delivering the objectives of this quality policy statement within all its activities and work undertaken by the company. has implemented a management structure that is based on the quality and commitment of its professional and experienced management and delivery teams.

Our Directors have a specific responsibility for ensuring that the management structure reflects the quality standard, so that compliance with this Quality Policy is maintained and improved.

Gibber’s approach is to listen to our clients and customers and to openly discuss the individual requirements of every contract, thus ensuring that our clients remain fully satisfied with our service delivery.

With each project we undertake, a Quality Plan is implemented, encompassing control measures that ensure the client’s requirements are met, within the specified time, and in line with the budget. To this end, we endeavour to work as a committed team in a spirit of co-operation with the client and their customers.

Gibber’s management and supervisory staff have the authority to make decisions, within the scope of their responsibilities, and are charged with working in accordance with the documented procedures.

Gibber’s objectives are:

/ To continue to meet in full the requirements of our clients.
/ To reduce waste and loss.
/ To carry out all our activities within our environmental policy
  guidelines, thus helping to ensure a sustainable environment
  for the benefit of the community.
/ To continually identify improvements to existing working practices.
  In order for gibber to achieve the above objectives, every employee
  and sub-contractor must:
/ understand customer and client needs.
/ be responsible and accountable for the quality of their work.

This policy is fully supported by the company directors and will be monitored and reviewed annually.